Business Process Manager, WFS Process Excellence & Transformation

This role owns the pre-hire appointment process from processing complete through Day 1 Start across 87 field nodes, directly impacting approximately 800,000 candidates annually. It sits at the intersection of tactical execution and strategic network transformation, driving meaningful improvement at scale. This is a rare opportunity to lead a function where operational precision and big-picture thinking are equally valued.

Key job responsibilities
What You'll Do
The Business Process Manager leads field business reviews and owns the strategic reporting that keeps the network accountable to its most critical priorities. This person drives post-processing workflows that create clear ownership and measurable outcomes across field teams. Root cause analysis, cross-functional influence, and performance improvement are the core levers of this role. You will shape how 87 nodes operate from processing complete to Day 1 — not just today, but for the long term.
Responsibilities:
• Documents current-state processes and identifies gaps, inefficiencies, and redundancies; benchmarks against best practices and recommends enhancements.
• Designs future-state processes with clear steps, owners, and decision points, ensuring they are scalable, repeatable, and aligned to organizational standards.
• Maintains up-to-date standard operating procedures (SOPs) and process documentation.
• Leads network-wide process improvement initiatives, using data to prioritize, validate, and scale changes across the network.
• Designs and facilitates weekly business reviews with a structured, data-driven agenda focused on meaningful signals and actionable outcomes.
• Identifies patterns across data points to distinguish noise from meaningful signals, escalating risks as needed.
• Pilots new process designs, measures outcomes, and scales successful changes across the network.
• Proactively identifies automation and efficiency opportunities within owned workflows, driving implementation of solutions that reduce manual effort and increase scalability.
• Aligns stakeholders on process changes, communicating impacts and timelines clearly.
• Influences field operations, compliance, recruiting, and program stakeholder teams without direct authority.
• Owns candidate survey reporting, bringing visibility to trends and driving improvements to the candidate experience.
• Owns the drug test process and pre-Day 1 Start activities, ensuring a seamless candidate journey through all pre-hire milestones.
• Travels to sites a minimum of 50% of the time to support in-person process oversight, stakeholder engagement, and on-the-ground implementation of network improvements.
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually